Refund policy

REFUND & REPAIR POLICY

Last updated: October 4, 2026

Rockhound Studio specializes in one-of-a-kind freeform lapidary work. Every stone is unique, hand-cut, and irreplaceable. Because of this, we do not issue cash refunds.

If you are unsatisfied with your stone, we offer two options:

1. Store Credit: Return the stone within 14 days of delivery in its original condition and we will issue full store credit toward any future purchase.

2. Bench Repair: If a stone was damaged or you want a recut, send it back to The Bench and we will put it back on the Hellstone to attempt a repair or reshape. We will be honest with you about what is possible before we touch it.

RETURN POSTAGE

Customers pay return postage for change-of-mind returns and elective bench repairs. If we sent the wrong item or your piece arrived damaged, Rockhound Studio covers the return postage. Contact us before sending a piece back so we can arrange the return.

HONESTY OVER PERFECTION

Natural stones have unique surface characteristics — pits, inclusions, asymmetrical edges, and color variation. These are not defects. They are the fingerprint of the earth and the whole point of freeform work. If a detail is genuinely embarrassing by our own Picky Trap standard, it does not leave the shop in the first place.

TRANSIT DAMAGE

If your piece arrives damaged by the carrier, contact us at thebench@rockhoundstudio.com within 48 hours of delivery with photographic proof and we will arrange a repair or issue store credit.

Bob & Janyce Jones
Rockhound Studio
16020 East Rich Avenue
Spokane Valley, WA 99216
United States
Email: thebench@rockhoundstudio.com
Phone: (509) 263-9628